The ranking list relied on comments concerning 20 largest banks in Poland.
Go deeper with GlobalData
For purposes of the ranking exercise close to 100,000 opinions posted in 2012 on web portals (also community ones) were assessed; posts in forums and microblogs as well as comments below press articles. Authors of the list emphasise that Bank Millennium was one of the few to have more positive than negative comments about its service. Internet users also appreciated Bank Millennium accounts, however as was the case last year – most of their comments concerned mortgages.
Results of the ranking are good news for us because they prove that our over 2-year-long efforts to improve quality are noticeable and are bringing the expected outcome. There is no better measure of effectiveness of these efforts than Customer satisfaction expressed spontaneously and voluntarily in the form of comments and opinions in the Internet – Magdalena Macko, Director of Quality Department.
The ranking result is yet another success of Bank Millennium in its efforts to provide the best possible quality of service.
In July 2012 Bank Millennium again came first in the "Best Consumer Internet Bank" category as well as "Best Online Deposit, Credit and Investment Product Offerings in Central and Eastern Europe". The awards came from the independent financial magazine Global Finance. These awards are renowned signs of highest quality of banking services.
How well do you really know your competitors?
Access the most comprehensive Company Profiles on the market, powered by GlobalData. Save hours of research. Gain competitive edge.
Thank you!
Your download email will arrive shortly
Not ready to buy yet? Download a free sample
We are confident about the unique quality of our Company Profiles. However, we want you to make the most beneficial decision for your business, so we offer a free sample that you can download by submitting the below form
By GlobalDataIn September 2012 the bank was listed among "Medal-winning Banks" by the "Wprost" weekly – a list of top scoring institutions in the Service Quality Programme involving customers themselves. Bank Millennium was one of 5 banks to be scored above average by customers and was also listed among institutions whose offer improved the most in the last years.
Also in September 2012 Bank Millennium was considered the best and friendliest Internet bank in Poland in the prestigious ranking "Newsweek’s Friendly Bank". In the general ranking "Friendly Bank – Consumers", which looked at the quality of services provided to consumers, Bank Millennium came 2nd.
